Warranty Registration

Dear Customer

Thank you for choosing a quality New Zealand designed and handcrafted Wagener Stove and for supporting our 3^rd generation Kiwi family business.

Our Warranty to You

We stand by our products and wish you very many years of great service and enjoyment from your Wagener stove.

Wagener stoves (fires) are covered by the following warranty to the original purchaser and are subject to the following conditions.

Our fireboxes are warranted for five years from the original date of purchase and are covered against faulty workmanship and faulty materials.

A well maintained and operated Wagener stove will serve you well for many, many years. However failure to follow our instructions or misuse and lack of reasonable care and maintenance may render the warranty void.

All other parts including glass, seals, fire bricks, handles, and baffles are warranted for a period of one year if proven to be defective in material or workmanship under normal domestic use.

Our “Lion” Wetbacks are warranted for one year against faulty workmanship and faulty materials. BUT please note that lime build up or corrosion due to the PH level of water is not covered. Damage due to corrosive coal types is also not covered so please check with your coal merchant.

Please complete your warranty registration online and return to us within 21 days of installation of the fireplace and not more than 6 months from date of purchase.