FAQs

Do you sell your stoves direct to the public?

Wagener Stoves has a retail shop which services our local Far North area but we DO NOT factory sell around the country. We rely on a nationwide dealer network of retailers to sell and service our products. We are committed to long term sustainable relationships and are loyal and supportive of our dealers. We are happy to receive calls and emails from customers and to offer advice and technical information but sales will always be referred to our dealer in their location. A list of dealers is available on our Dealer page of this website.

How do I clean the firebox door glass?

Blackening of the door glass is not uncommon and occurs when the fire is run slowly on low air supply for extended periods of time and also if your wood is not well seasoned. Running the fire fast on full air supply will burn off the worst of it and then using dampened newspaper or paper towels dipped in the cold ash from you firebox and rubbed on the glass should remove the rest.

How often should I clean my flue?

The home heating industry recommends an annual chimney sweep and safety inspection to ensure the efficient and safe operation of your fire. Your insurance company may also require an annual inspection.Creosote can build up over a period of time and restrict the air flow and draw and therefore the performance of your fire. If you have any concerns about the performance of your fire during the heating season contact your service provider for advice.

Do I need a permit to fit a fire?

Yes you do need a council permit for all new fireplace installations and replacement fire installations.

Smoke into the room

Occasional puffs of smoke into the room while fuel loading – ensure full air supply, then crack the door slightly and open slowly. Refuel and close the door but don’t turn the air supply down too quickly as the fire will smoulder and the firebox can fill with pressurised smoke and gases which can build up and force smoke into the room.Unusually windy conditions usually from a certain direction may also cause a down draft situation.If this is an ongoing problem you may need to extend your flue height or fit an alternative cowl.Trees or other high obstacles near your home can also cause a down draft issue.Poor Performance and smoke entering the room may also be due to a negative air pressure problem which is becoming more common in modern air tight homes. You may need to open a window slightly to allow combustion air into the room. Extraction fans when in use may also cause negative air pressure and starve the fire of the air needed to perform well.Consult your installer for best remedy for your situation.

 

Wagener Stoves "Lion" Ltd
5 Allen Bell Drive · Kaitaia New Zealand · Phone/Fax  09 408 2469 · Contact Us
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